All letting and property management agents will be legally required to register with a redress scheme later this year under new plans announced by Housing minister Kris Hopkins. Joplings are pleased to confirm they are already members of the Property Ombudsman so currently follow the standards outlined in the Property Ombudsman’s Letting Code of Practice.
What does this mean for the tenant and lease holder? This enables consumers that may be dissatisfied with the service provided by us to have their complaints independently investigated and reviewed by the Ombudsman.
Making redress a legal requirement for lettings enhances consumer protection. Clearly, Joplings goes to every effort to make sure there are no complaints in the first instance but our clients can rest assured that Joplings follows a comprehensive set of standards contained in the Property Ombudsman Code of Practice, the only Code of its kind in the industry.
“Compulsory redress for letting agents is a big step in the right direction to give consumers a free, fair and impartial route to resolve disputes. These changes will bring a level playing field for letting agents, following years of campaigning from TPO and the industry.
“We are delighted to have government approval and look forward to being able to use our 24 years of experience to offer even more consumers peace of mind that if they use a TPO registered agent they can access a free dispute resolution service.”
* The Ombudsman published his 2013 Annual Report today, which includes consumer case studies and a number statistics on the UK lettings market concerning enquiry volumes and cases supported, complainant analysis and trends concerning the types of issues reported by landlords and tenants. To view the annual report, please visit: http://www.tpos.co.uk/annual_reports.html