Joplings joins national customer service award scheme recognising the best property professionals in the UK.
Joplings Property Consultants, the Ripon and Thirsk based agent has entered The ESTAS Customer Service Awards. The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry. Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional. Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”
Michael Stephenson BSc (Hons) MRICS, General Manager at Joplings said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”
The sale is complete, you have the keys in your hand and the moving van has delivered your household contents to your new property. All that is left is for you to unpack and turn your new house into a home.
Here are a few tips to help you settle and make the labour-intensive process a smooth and easy as possible:
Many hands make light work
Dividing the work among friends and family who are willing to lend a hand and get involved will make things move along much faster. Delegate the work out by providing a list of tasks to each person. It is best to focus on the larger jobs first, such as moving and placing furniture and then working down to the items that you would be able tackle on your own if need be. If possible, get at least one room set up as quickly as possible so that helpers have a place to put their feet up and take a well-deserved break during the process.
Put safety first
It takes a few days to feel settled in a new property and often even everyday sounds can be strange or unnerving. Making sure you and your family feel safe in the new environment will help everyone feel settled sooner. Ensure all the doors and windows close and lock properly. Also, make sure that each family member has a set of keys to the property. If you think it’s best to change any of the locks, schedule a locksmith and change the codes to any coded entry points, such as automated garage doors and security systems.
Get to grips with the electrics
Ensure you know where the fuse box or circuit breaker is and how it works. Have a look at the boiler and heating and familiarise yourself how it turns on and off and how to set it.
Also, remember that often electric cables are hidden behind walls, so before making any holes in the wall to hang something, make sure you know what is behind it. It is possible to buy cable detectors from DIY shops.
Update all your details
Don’t wait until the last minute to get your paperwork done and update your details. Redirect your mail online with Royal Mail, notify utility providers and the council. Also, fill out a change of address with your bank and employee and ensure that all the relevant service providers, clubs and creditors have your new address on record. Changing addresses also means re-applying for the electoral role. Remember also to make the time to change the address on your driver’s license.
Don’t pressure yourself to do all of this in one go, but the sooner you get them done, the more settled you will feel.
Make the place yours
Changing the colour of the walls and putting up your personal items and photos will make the house feel like a home and can make the rest of the unpacking a much more pleasant experience.
Take time to breathe
There’s no deadline or rush, it doesn’t have to all be done at once. Take some time out to have a family dinner, watch a movie or go on a social outing. Or just relax, step outside to meet the neighbours and take time to enjoy your new surroundings.
To make your home appeal to the widest range of buyers, identify its strengths and weaknesses. Here are some of the most common property weaknesses and how you can turn them into strengths …
Weakness:The windows are outdated.
Hanging new curtains is an easy way to update your property. Install a simple metal rod and hang a neutral curtain with metal rings.
Weakness:Your kitchen needs an update.
Purchase new white goods for your kitchen to avoid the cost of a complete renovation. When you’re updating, think stainless steel as these appliances are popular and modern.
Weakness:There are small, ‘awkward’ spaces in your home.
Hang a large mirror. Mirrors can make any space seem larger, so they’re especially important in an entryway or narrow hallway.
Weakness: Your house looks old.
A fresh coat of paint and a top-to-bottom clean can work wonders to turn a rustic property into a character-filled dream. Highlight the period features of your property so the house becomes historic, not just ‘old’.
Weakness:There’s no furniture in your property.
Have furniture in every room to demonstrate what it could be used for.