Joplings joins national customer service award scheme recognising the best property professionals in the UK.
Joplings Property Consultants, the Ripon and Thirsk based agent has entered The ESTAS Customer Service Awards. The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry. Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional. Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS. They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”
Michael Stephenson BSc (Hons) MRICS, General Manager at Joplings said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”
Many people forget the first impression comes from the garden. Watch the video below, to get ideas and tips to help sell your home this summer, as well as make your garden a more enjoyable place to be.
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1. Decluttering the garden can add value. Always start with tidying and give your lawn a fresh mow and tidy up any weather damage before a viewing.
2. Add some seasonal colour, like plant pots filled with flowers. This will add perceived value.
3. Start in the front garden, because this is where your potential buyer will start. The first impression counts.
4. Add a key selling point, like a summer house, play park or a jacuzzi if you want to turn your garden into a fantastic reason to buy the house. This requires major investment, but it could secure your sale.
5. If you’re looking to spend less, don’t underestimate the impact of a coat of paint on fences and sheds.
6. Style your garden with furniture. You wouldn’t show a room to a potential buyer without any furniture in it, so why show a garden without a table and chairs on the decking or patio?
7. If your home is overlooked, it’s a good idea to give the idea of privacy to the garden. If it isn’t too expensive, add hedges or trees in key spots.
Are you looking for a new home with a beautiful garden? Contact a Guild Member today.
It is difficult for a garden to look beautiful in Winter however it can look tidy and have a little colour.
Ideas of jobs you could be doing –
Generally tidy your garden – Get rid of the dead Christmas tree. Rake/sweep up any leaves left from Autumn. Cut back anything that you can, at this time of year. Tie back any loose branches or climbers. Make sure your bins look tidy. Kill any moss. Plant some winter colour – winter pansies, early flowering Spring bulbs etc
Now is the time to plan the changes you would like to make to your outside space in 2019 …
Before selling your home, most people try to spruce up their property by decluttering and doing a thorough clean. But many people forget the area that gives a first impression is the garden. We all like to get outside and enjoy a sunny summer afternoon, so make sure your garden looks appealing for a potential buyer. Here are some easy tips to follow to make your garden add value to your property.
1.Spruce up the space
Just like inside your home, some decluttering and garden maintenance can add value to your property. Always start with tidying and key maintenance.
“Depending on their situation, buyers could see the garden as entertaining space, a hobby, the place where their children will play, space for their pets, a source of food or a combination of any or all of these, so it is crucial that sellers place as much importance on the presentation of the garden as they would on the presentation of the house,” says Steve Thompson from Thomas Morris in Cambridgeshire. “Good gardens can add value to a home and poorly kept gardens can detract from it.”
Susie Davies from Debbie Fortune Estate Agents in Somerset recommends maintaining the lawns. “A manicured lawn always enhances the appearance of a garden and makes it look bigger,” she says.
Lee Hussell from Webbers in Devon has some practical advice. “The first place to start is to give your garden a good tidy up. Winters are never kind to our gardens and damage may have been caused to fences and trellis or maybe the larger shrubs and trees. Any dead growth can be cut back and fallen leaves and other debris can be removed and cleared away.”
2. Add some seasonal colour
Once your garden is tidy, it is time to make it into a key selling point that potential buyers will love.
“When showing your home, you want the buyers to visualise living there, so have pot plants filled with flowers to give it some colour and the lawn mowed to make it look tidy,” suggests Celeste Hannah from Hamilton Parkers in Hampshire. “First impressions count, and in the spring and summer months, you want to show your garden off to its full potential. This will definitely add perceived value and gives you a better chance to maximise the selling price.”
3. Focus on what is seen first
Struggling for time or budget? Start where your potential buyer will start and focus on this area.
“Never forget kerb appeal, and, more relevant in the online age, photo appeal. The first impression really does count, so always start with the front garden,” says Martin Moore from Morris Marshall & Poole in Wales.
4. Add a key selling point
A well-maintained garden will make sure a buyer is not put off your property, but something more can make them want to buy your property above any others they have seen.
“A nice summer house is a garden goal for many people,” says Phil Pritchard from Williams & Goodwin in North Wales. “It often feels like an extra room away from the main property and can be utilised as anything from a place to relax, an office, a man cave or a playroom for the children.”
There are ways to maximise the impact of an existing summer house, too. “If you have a summer house, it is worth making sure the wood has been treated so that it is weather proof and you can easily give it a face lift by adding a touch of colour,” suggests Andrew Lodge from Andrew Lodge Estate Agents in Surrey. “There are so many good quality garden paints available in neutral tones.”
Don’t forget the impact that a child’s opinion may have on the decision makers, advises John Newhouse from Roseberry Newhouse in North Yorkshire. “Buyers may love the idea of a summerhouse or man cave, and of course children will be drawn to tree houses or play areas.”
Simon Miller at Holroyd Miller suggests caution, though. “The truth is that some people like hot tubs or summer houses and some don’t. Additions of this kind shouldn’t be thought of in terms of re-sale, however, well looked-after and presented in the right way, they will certainly present something unique and a lifestyle image that potential buyers can see the value in.”
5. Add some shed-quarters
Sheds are not only practical, but they are coming back into fashion. They can be used from anything as a useful place to store bikes and lawnmowers to a garden retreat.
“By putting up a good-sized shed, you are adding a useful storage space for gardeners and families with outdoor furniture and even toys,” says Andrew Lodge.
Many people choose to work from home, and an insulated shed could provide the perfect home office. John Newhouse says: “Additional space in the shape of pods, studios or cabins provide potential work space options for house hunters.”
6. A little paint goes a long way
If you’re looking to spend less to add value to your property, don’t underestimate the impact of a good coat of paint on fences, sheds and other wood in the garden.
“Adding value to your home through the garden doesn’t have to break the bank. If you have decking or a perimeter fence, you could freshen it up with a coat of paint. If the garden is presentable it will be more attractive to viewers and could increase the price a potential buyer is willing to pay for your home,” suggests Jared Thomas from Emsleys Estate Agents in West Yorkshire.
7. Think about the patio
“We recommend investing in good quality patio, paving or decking,” says Andrew Lodge. “Having a professional job done will enhance the overall appearance of your outside space. Decent sized patio and decking areas add value as they are great for entertaining and alfresco dining. Adding some good lighting outside will also enable people to make the most of the garden on those long summer nights.”
8. Style your garden with furniture
You wouldn’t show a room to a potential buyer without any furniture in it, so why show a garden without a table and chairs?
“Depending on the size of the garden and who it will appeal to, ensure that the lawns are cut or the terrace is swept and ideally have the garden furniture set up so buyers can imagine themselves sitting out enjoying an al fresco evening,” said John Newhouse.
9. Secure the garden
If the people viewing the house have pets, they will want to see a garden that is fully secured to avoid an escaped dog.
“It is important that you invest in secure fencing, walls or gates,” advises Andrew Lodge. “People like to feel secure in their gardens so that they can relax. It also makes the garden more appealing to those with young children and pets.”
10. Make it private
If your home is overlooked by other homes or gardens, it’s a good idea to give the idea of privacy to the garden. If it isn’t too expensive, add hedges or trees in key spots. It will make the potential buyers be able to imagine themselves enjoying a peaceful afternoon outside in the summer.
Susie Davies advises that ornamental trees have a pleasing, aesthetic effect in a garden.
Are you looking for a new home with a beautiful garden? Contact a Guild Member today to start your property search.
The sale is complete, you have the keys in your hand and the moving van has delivered your household contents to your new property. All that is left is for you to unpack and turn your new house into a home.
Here are a few tips to help you settle and make the labour-intensive process a smooth and easy as possible:
Many hands make light work
Dividing the work among friends and family who are willing to lend a hand and get involved will make things move along much faster. Delegate the work out by providing a list of tasks to each person. It is best to focus on the larger jobs first, such as moving and placing furniture and then working down to the items that you would be able tackle on your own if need be. If possible, get at least one room set up as quickly as possible so that helpers have a place to put their feet up and take a well-deserved break during the process.
Put safety first
It takes a few days to feel settled in a new property and often even everyday sounds can be strange or unnerving. Making sure you and your family feel safe in the new environment will help everyone feel settled sooner. Ensure all the doors and windows close and lock properly. Also, make sure that each family member has a set of keys to the property. If you think it’s best to change any of the locks, schedule a locksmith and change the codes to any coded entry points, such as automated garage doors and security systems.
Get to grips with the electrics
Ensure you know where the fuse box or circuit breaker is and how it works. Have a look at the boiler and heating and familiarise yourself how it turns on and off and how to set it.
Also, remember that often electric cables are hidden behind walls, so before making any holes in the wall to hang something, make sure you know what is behind it. It is possible to buy cable detectors from DIY shops.
Update all your details
Don’t wait until the last minute to get your paperwork done and update your details. Redirect your mail online with Royal Mail, notify utility providers and the council. Also, fill out a change of address with your bank and employee and ensure that all the relevant service providers, clubs and creditors have your new address on record. Changing addresses also means re-applying for the electoral role. Remember also to make the time to change the address on your driver’s license.
Don’t pressure yourself to do all of this in one go, but the sooner you get them done, the more settled you will feel.
Make the place yours
Changing the colour of the walls and putting up your personal items and photos will make the house feel like a home and can make the rest of the unpacking a much more pleasant experience.
Take time to breathe
There’s no deadline or rush, it doesn’t have to all be done at once. Take some time out to have a family dinner, watch a movie or go on a social outing. Or just relax, step outside to meet the neighbours and take time to enjoy your new surroundings.